- Do you deliver nationwide?
- How long has Bernhardt Outlet been in business?
- Is the furniture I order brand new?
- Once I’ve placed an order, can I change or cancel the order?
- Can I return items that I’ve purchased?
- Do you charge sales tax?
- Do you only sell on the Internet?
- Can I order by telephone?
- What type kind of browser do I need in order to buy online from bernhardtoutlet.com?
- Will I receive an order confirmation via email and how do I know that I am ordering what I want?
- How much is shipping?
- Do you sell discontinued items?
- Do you sell replacement parts?
- Can you ship furniture to a post office box?
- Can you send me fabric or wood samples?
- What forms of payment do you accept?
- How long does it take to receive my order?
- What are my delivery options?
- When will I be contacted before delivery?
- Will my purchase need to be assembled?
- What does delivery include?
- What do I need to do regarding delivery and setup of the furniture?
- What if the furniture is damaged on delivery?
- Can I pick up the items instead of having them delivered?
- How do I contact your customer service department?
- Can I track my order?
- How do I create an online account?
- How can I get my online account password?
- How do I get on/off your email list?
- Do you offer financing?
- When I submit credit card information online, is it secure?
- Will Bernhardt Outlet sell or rent my email address information to other companies?
- Do you use cookies?
- Do you have a paper catalog?
- Do you sell gift certificates/cards?
1. Do you deliver nationwide?
Yes, we deliver to anywhere in the continental United States and the District of Columbia. Items are delivered and set-up in your home by a professional delivery service. Unfortunately, we are unable to deliver outside the continental United States and the District of Columbia.
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2. How long has Bernhardt Outlet been in business?
Bernhardt Outlet has been in business since 1997. Our website (www.BernhardtOutlet.com) is used to showcase and sell some of the discontinued products that we offer. Our web site provides consumers a convenient way to find information about and order our products and services without leaving the comfort of their home.
We also have a showroom that is located in Granite Falls, NC that sells showroom samples and discontinued, overstocked and damaged items that are unavailable on this website. We encourage you to stop in and visit us.
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3. Is the furniture I order brand new?
Yes! All items sold on this website are brand new and are shipped directly to you via the delivery service. The delivery service receives your furniture, then inspects the furniture and delivers it to your home.
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4. Once I’ve placed an order, can I change or cancel the order?
All sales transacted via bernhardtoutlet.com are final. However, Bernhardt Outlet will accept cancellations for: (a) orders for in-stock casegood and/or upholstery products prior to shipment and (b) orders for upholstery producst that must be manufactured prior to the time that fabric for the order is cut or the frame is placed into production. We are unable to accept any other cancellations. Orders cannot be modified or adjusted after the order is placed, therefore it is necessary for you to ensure that your order is accurate when it is placed.
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5. Can I return items that I’ve purchased?
Returns are only permitted for products that are defective or damaged at the time of delivery and that cannot be repaired by the delivery company at the time of delivery. No other returns, exchanges, or refunds are allowed.
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6. Do you charge sales tax?
A sales tax will be collected on all items and delivery charges for items delivered to addresses in the state of North Carolina. Sales tax will not be collected for orders delivered to other states. For any deliveries other than to North Carolina, customers must take responsibility for complying with the applicable tax laws for the state in which they live.
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7. Do you only sell on the Internet?
We only sell the products displayed on this website over the internet. Our Outlet Store is located in Granite Falls, NC and features many products that are not available on this Website. We welcome you to stop in if you are in the area.
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8. Can I order by telephone?
Though we encourage you to order via this website, you can order by telephone by calling 1-866-434-6069. Please note that all prices and charges when ordering by telephone are the same as those offered on this website.
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9. What type kind of browser do I need in order to buy online from bernhardtoutlet.com?
To buy online from this site, you need an 128-bit SSL-enabled browser like Microsoft Internet Explorer or Netscape Navigator. Our site is optimized for Microsoft Internet Explorer versions 5.5 or higher and Netscape 4.7. If you are using AOL and you are experiencing problems, try using Internet Explorer or Netscape Navigator while connected to AOL. If you are using a Macintosh computer, our site is compatible with Safari and Firefox for OS9.0 / OSX.
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10. Will I receive an order confirmation via email and how do I know that I am ordering what I want?
When you place an order with us, we will e-mail you a customer receipt within one business day which lists the items, quantities, and descriptions of all of the products that you ordered. You then have 24 hours to review your order and notify us by e-mail or phone of the error. Since ALL SALES ARE FINAL, it is the customer's responsibility to make sure that all of the information on the order receipt is correct.
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11. How much is shipping?
Our quoted shipping and handling charges are determined by weight, distance to the delivery destination and our administrative costs. Shipping and handling charges will be calculated at the time of checkout.
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12. Do you sell discontinued items?
Yes, all of our items are discontinued.
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13. Do you sell replacement parts?
No, we do not. Because the furniture we sell is discontinued, replacement parts will not be available.
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14. Can you ship furniture to a post office box?
No, we can only ship and deliver to a street address.
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15. Can you send me fabric or wood samples?
Because the items we carry are discontinued, we do not ship fabric or wood samples.
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16. What forms of payment do you accept?
We accept Paypal, Visa, Master Card, American Express and Discover credit cards.
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17. How long does it take to receive my order?
The delivery time depends a great deal upon your location and the delivery company. We will ship the products to the delivery company in 2 days to 3 weeks. After shipment, the expected delivery time is 2 to 8 weeks depending upon your location. The total length of time from the date that you place your order until the date of delivery will be in a range of 2 to 11 weeks depending on your location. Please Note: These are estimates, not guarantees.
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18. What are my delivery options?
You may receive your furniture via our delivery service or you may pick-up the furniture at our store in Granite Falls, NC.
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19. When will I be contacted before delivery?
You will be contacted by the in-home delivery service prior to delivery. They will work with you to determine the date and time (within a four hour window) that the delivery will be made. If conditions arise that prevent the delivery from occurring at the scheduled time, then the in-home delivery service will contact you to schedule a new delivery time. We do not guarantee delivery times or dates. Delivery companies will always try to be on time for deliveries, but we do ask for you to be flexible.
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20. Will my purchase need to be assembled?
No assembly will be necessary beyond that provided by the delivery service. However, you may need to level and adjust doors and drawer glides depending on the conditions of the delivery environment.
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21. What does delivery include?
The delivery service will inspect and deluxe the furniture, assemble any items that need assembly, and place the furniture in the room of your choice. If they are unable to move or fit the furniture into the designated area, the furniture will be placed in an alternate area of your home. It is the customer's responsibility to make sure that the items will fit in their room before they order it. If there are any minor scratches or damage, the delivery service will repair the damage on site.
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22. What do I need to do regarding delivery and setup of the furniture?
- You will need to be present at the delivery site at the time of delivery. This is important because at the time of delivery the furniture must be examined by the customer and the delivery slip must be signed and accepted.
- Please have the room cleared of old furniture and a path to the room clear for the delivery.
- Please measure your room, and stairways if applicable, to make sure that the furniture will fit properly. If the furniture cannot be safely placed in the desired space, then it will be placed in an alternate area of your home. Some of the items we sell are very large and heavy and do not go up stairways or around turns very well. Please reference the measurements on the Website prior to ordering.
- If any individual piece that you order has a weight that is equal to or greater than 350 lbs., you will be required to have an extra person on hand to help facilitate the delivery.
- If the delivery location is more than two flights of stairs above the ground floor, you will need to alert the delivery company to that fact when you are contacted to schedule the delivery, and you will be subject to additional delivery charges, payable directly to the delivery company, if the delivery company determines, in its sole discretion, that it can and will deliver to your intended delivery location.
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23. What if the furniture is damaged on delivery?
Please take your time and inspect all the furniture upon delivery and note any damages or defects on the signed delivery slip.
The delivery service is responsible for all damage occurring during the shipment of the goods. It is very important that you inspect the furniture carefully and thoroughly before the driver leaves and before you or your representative sign for the furniture. The drivers can call their customer service representative at the time of delivery for instructions if there is a question regardingdefects or transit damages. If the furniture is damaged or broken, note the damages on the delivery slip. Bernhardt Outlet will gladly assist you with respect to transit damages, but this assistance does not imply we will assume responsibility for such damages. If you accept furniture damaged in shipment or defective without noting this on the delivery slip, you are accepting all items "AS-IS." Unless an issue is handled in the manner described above, you will be deemed to have accepted the goods AS-IS in the condition delivered!
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24. Can I pick up the items instead of having them delivered?
Yes, you can pick up your furniture from our warehouse located in Granite Falls, North Carolina. Pricing for pickup is provided on our website, and will be subject to a 10% handling fee and NC sales tax.
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25. How do I contact your customer service department?
You may email our customer service department at support@bernhardtoutlet.com or call 1-866-434-6069. Our customer service hours are 9am to 5pm Eastern Time Monday thru Saturday.
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26. Can I track my order?
Unfortunately, we are unable to offer order tracking at this time.
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27. How do I create an online account?
Simply fill in the fields on our account setup page.
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28. How can I get my online account password?
Please click here and it will be emailed to your email address.
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29. How do I get on/off your email list?
Please click here and follow the easy instructions to make changes or remove your name.
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30. Do you offer financing?
Unfortunately, we are unable to offer any financing on purchases of our products.
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31. When I submit credit card information online, is it secure?
We use sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Every page in the bernhardtoutlet.com ordering process that requests credit card information uses 128-bit secure socket layer (SSL) encryption, which is designed to render information unreadable if anyone tries to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.
To help ensure that others cannot access your credit card information on our website, we recommend that you sign out of your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
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32. Will Bernhardt Outlet sell or rent my email address information to other companies?
We use the personally identifiable information you provide for internal purposes - to confirm and track your order, to analyze trends and statistics, to inform you of new products, services and offers, etc. From time to time we might establish a business relationship with other entities that we trust, whose privacy policies are consistent with ours. These are our select partners. In such cases we might share information, including personally identifiable information about you, that will enable such entities to contact you regarding our products and services that may interest you. We will not however, sell or rent your information to other companies.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our select partners please let us know by clicking here and following the instructions or by sending an email to support@bernhardtoutlet.com. If you would like to update or correct your email address, street address or other personal information, please click here.
Please note that sometimes these requests may take up to 1-2 weeks to be effective. In addition, when you purchase from us online, we may need to contact you via phone, email or mail to address questions specific to your order, even if you have opted to not receive communications. Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
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33. Do you use cookies?
Yes. You may generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
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34. Do you have a paper catalog?
No. We only offer products via this website and through in-store purchase.
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35. Do you sell gift certificates/cards?
At this time we do not offer gift certificates or gift cards.
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